Data & Privacy
Your privacy matters to us. This policy explains exactly what personal data oke9 collects, why we collect it, how we use and protect it, and what rights you have as a player based in the Philippines. We believe in full transparency — no fine print, no surprises.
Our Commitments
These highlights summarise our core privacy commitments. The full policy below contains the complete legal detail.
All data transmitted between your device and the oke9 Platform is protected by 256-bit SSL/TLS encryption — the same standard used by major Philippine banks. Your login credentials and financial details are never sent in plain text.
oke9 only collects data that is necessary to operate the Platform, verify your identity, process transactions, and comply with PAGCOR regulations. We do not collect data for purposes beyond what is described in this policy.
oke9 does not sell, rent, or trade your personal data to third-party marketers or advertisers. Your information is shared only with trusted service providers who help us operate the Platform, and only under strict data processing agreements.
oke9 processes personal data in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules. Your rights as a data subject under Philippine law are fully respected and upheld.
You have the right to request a copy of the personal data oke9 holds about you at any time. You may also request corrections, deletions, or restrictions on how your data is processed, subject to our legal and regulatory obligations.
oke9 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by PAGCOR regulations and Philippine law. Data that is no longer needed is securely deleted or anonymised.
This Privacy Policy describes how oke9 ("oke9," "we," "us," "our") collects, uses, stores, and protects the personal data of individuals ("you," "your") who access or use the oke9 online gaming platform at oke9.org (the "Platform").
This policy applies to all personal data collected through the Platform, including data provided during account registration, identity verification, deposits and withdrawals, customer support interactions, and general use of oke9 services.
Your Consent: By registering for an oke9 account or using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree, please discontinue use of the Platform.
This Privacy Policy should be read alongside the oke9 Terms & Conditions, which govern your use of the Platform as a whole.
For the purposes of the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations, oke9 is the data controller responsible for the personal data collected through the Platform.
As data controller, oke9 determines the purposes and means of processing your personal data and is responsible for ensuring that such processing is carried out in accordance with applicable Philippine data protection law and PAGCOR regulatory requirements.
If you have any questions about how oke9 processes your personal data, or wish to exercise any of your data subject rights, please contact our Data Protection Officer using the details provided in Section 16 of this policy.
oke9 collects the following categories of personal data, depending on how you interact with the Platform:
Note: oke9 does not collect sensitive personal information (as defined under the Philippine Data Privacy Act) beyond what is strictly necessary for identity verification and regulatory compliance purposes.
oke9 collects personal data through the following means:
oke9 uses your personal data for the following purposes:
| Purpose | Data Categories Used |
|---|---|
| Account registration and management | Identity, Contact |
| Identity verification (KYC) and age verification | Identity, Contact |
| Processing deposits and withdrawals | Identity, Financial |
| Providing and improving gaming services | Gaming, Technical |
| Fraud prevention and anti-money laundering compliance | Identity, Financial, Technical |
| PAGCOR regulatory reporting and compliance | Identity, Financial, Gaming |
| Customer support and dispute resolution | Identity, Communications |
| Responsible gaming monitoring and intervention | Gaming, Identity |
| Sending service notifications and account alerts | Contact, Communications |
| Sending promotional communications (where consented) | Contact, Communications |
| Platform security and technical maintenance | Technical |
| Analytics and Platform improvement | Technical, Gaming (anonymised) |
oke9 will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or as otherwise required by law.
Under the Philippine Data Privacy Act of 2012, oke9 relies on the following legal bases for processing your personal data:
oke9 shares personal data with trusted third-party service providers who assist in operating the Platform. These include payment processors (GCash, Maya, and Philippine banking partners), identity verification providers, IT infrastructure and hosting providers, customer support platform providers, and fraud and AML screening services. All service providers are bound by data processing agreements that restrict their use of your data to the specific services they provide to oke9.
oke9 may disclose personal data to PAGCOR, the National Privacy Commission (NPC), the Anti-Money Laundering Council (AMLC), or other competent Philippine authorities where required by law, regulation, court order, or regulatory direction. Such disclosures are made only to the extent required and in accordance with applicable legal procedures.
In the event of a merger, acquisition, restructuring, or sale of all or part of oke9's business, your personal data may be transferred to the relevant successor entity. You will be notified of any such transfer and any material changes to how your data is processed as a result.
oke9 does not sell, rent, lease, or otherwise transfer your personal data to third parties for their own marketing or commercial purposes. Your data is yours — we are simply its custodian for the purposes described in this policy.
Important: oke9 will never share your personal data with third parties for advertising profiling or behavioural targeting purposes without your explicit prior consent.
oke9 primarily stores and processes your personal data within the Philippines. Where it is necessary to transfer personal data to service providers or infrastructure located outside the Philippines, oke9 ensures that appropriate safeguards are in place to protect your data in accordance with the Philippine Data Privacy Act.
Such safeguards may include contractual clauses approved by the National Privacy Commission, adequacy determinations, or other legally recognised transfer mechanisms. oke9 will not transfer your personal data to a jurisdiction that does not provide an adequate level of data protection without implementing appropriate safeguards.
oke9 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, oke9 will notify the National Privacy Commission and affected individuals in accordance with the requirements of the Philippine Data Privacy Act.
Your Role: While oke9 takes extensive measures to protect your data, you also play an important part. Keep your oke9 login credentials confidential, use a strong and unique password, and notify us immediately if you suspect any unauthorised access to your account.
oke9 retains personal data for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law and PAGCOR regulations. The following general retention periods apply:
| Data Category | Retention Period |
|---|---|
| Account and identity data | Duration of account plus 5 years after closure |
| Financial transaction records | 10 years (AMLC regulatory requirement) |
| Gaming activity logs | 5 years after the relevant session |
| Customer support records | 3 years after the relevant interaction |
| Marketing consent records | Until consent is withdrawn, plus 3 years |
| Technical and access logs | 12 months on a rolling basis |
| Self-exclusion records | Permanently, or as required by PAGCOR |
Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised. Where data must be retained for legal or regulatory reasons beyond the standard period, it is stored in a restricted-access archive and not used for any other purpose.
Cookies are small text files placed on your device when you visit the oke9 Platform. They help the Platform function correctly, remember your preferences, and provide us with information about how the Platform is used.
You can control and manage cookies through your browser settings. Most browsers allow you to refuse or delete cookies. Please note that disabling strictly necessary cookies will affect the functionality of the oke9 Platform and may prevent you from accessing certain features, including your account.
Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by oke9:
To exercise any of these rights, please contact oke9's Data Protection Officer using the details in Section 16. We will respond to all valid requests within 15 business days. We may need to verify your identity before processing your request.
The oke9 Platform is strictly intended for individuals who are 21 years of age or older, in accordance with Philippine gambling regulations. oke9 does not knowingly collect personal data from individuals under the age of 21.
If oke9 becomes aware that personal data has been collected from a person under 21 years of age, the relevant account will be immediately suspended, all associated data will be deleted, and any funds held in the account will be handled in accordance with applicable regulatory requirements.
If you are a parent or guardian and believe that your child has registered on the oke9 Platform, please contact us immediately using the details in Section 16 so that we can take appropriate action.
oke9 uses gaming activity data to support responsible gaming obligations under PAGCOR regulations. This includes monitoring for signs of problem gambling behaviour, enforcing player-set deposit and session limits, and administering self-exclusion requests.
Where oke9 identifies patterns of behaviour that may indicate problem gambling, we may use your contact data to reach out with responsible gaming information and support resources. This processing is carried out in the public interest and in fulfilment of our regulatory obligations — it is not optional and cannot be opted out of.
Self-exclusion records are retained permanently (or for such period as required by PAGCOR) to ensure that self-excluded players cannot re-register on the Platform. This is a protective measure and is in your best interests.
For more information about the responsible gaming tools available on oke9, please visit our Responsible Gaming page.
oke9 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or PAGCOR regulatory requirements. Material changes will be communicated to registered players via email or a prominent notice on the Platform prior to taking effect.
The effective date at the top of this page will be updated whenever the policy is revised. We encourage you to review this policy periodically to stay informed of how oke9 protects your personal data. Your continued use of the Platform following any update constitutes your acceptance of the revised policy.
If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data, please contact oke9's Data Protection Officer:
We aim to respond to all data subject requests and privacy-related enquiries within 15 business days of receipt. For complaints that remain unresolved, you have the right to escalate to the National Privacy Commission of the Philippines.
National Privacy Commission (NPC): The NPC is the Philippine government body responsible for administering and implementing the Data Privacy Act of 2012. If you believe your data privacy rights have been violated, you may file a complaint with the NPC directly.
Play with Confidence
oke9 is built on trust. With PAGCOR licensing, 256-bit encryption, and full compliance with the Philippine Data Privacy Act, you can enjoy live casino, slots, bingo, Money Wheel, and Ludo Quick knowing your personal data is in safe hands.